Our Policies

Customer Service

We at So Hip It Hurts are committed to exceptional customer service in all respects. If you have any questions at all, feel free to give us a call or send us an email. We have a team of experts who will happily field any inquiry.

Email: sohiptoronto@gmail.com

Phone: (416) 971-6901


All Prices on our site are listed in Canadian Dollars. All Payments are monitored and processed through Shopify Payments. We accept Visa, Mastercard, and American Express as well as PayPal. 

Shipping & Delivery

When an order is placed, the product will be shipped the following day. Orders that are placed within Canada should expect to receive their product within 3–5 business days. All Items are shipped with Canada Post and will accompany a tracking number. 

We offer free shipping on transactions of $250 or more throughout Canada (Excluding the Northern Territories, Yukon, and Nunavut). Transactions that are below $250 Will have additional shipping costs ranging from $5 – $30 depending on the size and weight of the product and where the product is being shipped.

Returns & Exchange

If you wish to exchange a product for something else via post you may contact us via email and we will instruct you on how to proceed. All costs associated with an exchange will be paid by the customer.

  • All items must be returned unused and in the original packaging. 
  • All Sale Items are FINAL and may not be returned or exchanged.


With presentation of your online store order receipt, unused products purchased online at regular price may be exchanged in our retail locations within 30 days after the reception of the order. Products bought online cannot be refunded at our retail locationProducts bought on sale have a final sale status and may thus not be returned. All items purchased in-store may not be refunded for cash and the same exchange policy applies.